From its start, Gmail conditioned us to trade privacy for free services


Long before Gmail was smart enough to complete your sentences, Google’s now-ubiquitous e-mail was confusing people for the Internet age: if you’re not paying for advertising, you’re advertising.

When Gmail was announced on April 1, 2004, its top promise was when it was released. he says had people think it was a joke. It wasn’t the first email service on the Internet – Hotmail and Yahoo! Mail had been around for years – but Gmail was offering fast support, chat groups, integrated search functions and 1GB of storage, which at the time was a big leap in cloud storage. Google in its press release it boasted that the gigabyte was “more than 100 times” what its competitors offered. All that, for free.

Except, as Gmail and many tech companies that have come after us have taught us, nothing is free. Using Gmail came with a trade-off that is now common: You get access to it, and in exchange, Google gets your data. In particular, its software can scan the content of account holders’ emails and use that information to provide them with personalized ads on the site’s website. For better or worse, it was a breather.

“Depending on what you think, Gmail is either too good to be true, or it’s just too much corporate arrogance, especially from a company whose house motto is ‘Don’t Be Bad,'” tech reporter Paul Boutin wrote. Slate when Gmail was launched. (Boutin, one of its early testers, wrote in favor of Google email but urged the company to use an opt-out method for fear of rejection.)

There was a long debate from those who saw Gmail as a privacy problem, but it grew – and generated a lot of excitement, due to invitation only in the first few years, which encouraged the market to resell Gmail invitations further. $150 a pop, according to TIME. Google continued to analyze e-mail for more than a decade, despite the heat, from the release of Gmail in 2007 to the 2010s, when it began to gain traction.

And why? If Gmail is anything to go by, it’s that most people agree with such a statement. Or don’t care enough to read the best articles. In 2012, Gmail it became the largest in the world email, with 425 million users.

Some websites follow Google’s lead, and sell similar products in their terms, so people’s use of the product may mean consent to data collection and other forms of sharing. Facebook they started integrating targeted marketing based on the behavior of Internet users in 2007, and this trend has become a pillar of social media success.

Things have changed dramatically in recent years, however, with the rise of tech-savvy people and increased scrutiny from regulators. Gmail users try several times to do it class action cases it’s over scanner problem, and in 2017, Google finally. That year, the company announced that Gmail users’ email addresses can no longer be customized (paid corporate Gmail accounts had this support).

Google, of course, still collects user data in other ways and uses that information to serve hyper-relevant ads. It scans emails too, for security reasons and to power some of its smarts. And the company was burned again in 2018 after that The Wall Street Journal reveal it was to allow third-party developers searching Gmail inboxes, to which Google responded by reminding users that it was up to them to grant and revoke those permissions. Like CNET reporters Laura Hautala and Richard Nieva wrote then, Google’s response was: “This is what you signed up for.”

Indeed, what users signed up for was an email platform that ran around other services at the time, and in many ways it still does. It made privacy concerns, for some, easier to swallow. From the beginning, Gmail set the bar very high and its own set of free features. Users can send files up to 25MB in one go and view their email from anywhere as long as they have an internet connection and a web browser, because it is not blocked on the computer.

It developed cloud and Javascript AJAX method, Wired featured in a piece celebrating Gmail’s 10th anniversary. This made Gmail more powerful, allowing the inbox to automatically refresh and populate new messages without the user having to click buttons. And it also eliminated spam, filtering junk messages.

However, when Gmail was first launched, many saw it as a huge gamble for Google – which had already established itself with its own search engine. “A lot of people think it’s a really bad idea, both from a product and a good point of view,” Gmail developer Paul Buchheit said. TIME in 2014. “The concern was that this had nothing to do with internet searches.”

Apparently things went well, and Gmail’s dominance has only grown. Gmail passed the one billion user mark in 2016, and its numbers have doubled. It’s still at the forefront of email design, 20 years after it first went online, incorporating advanced tools to make receiving and responding to emails (which, let’s be honest, a daunting daily task for most of us) effortless. Gmail may have changed the way it collects data, but what happened is now deeply affected by the exchange of services on the Internet; companies take what they can from consumers when they can ask for forgiveness later.

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